Version compatibility | ww.wp.xz.cn

Resolved dmccleod
(@dmccleod)

11 years, 6 months ago

I installed the plugin, and have WordPress 3.5.2
I then created a sidebar widget in one of my post.
In my widgets page, I see the side bar widget I just created, I drag an existing widget into and edit, but I get a modal window and icon that spins, thats it. Is this plug in not compatible with this version of wordpress?

https://ww.wp.xz.cn/plugins/custom-sidebars/

Viewing 1 replies (of 1 total)

Predrag – WPMU DEV Support
(@wpmudev-support1)

11 years, 6 months ago

Hi @dmccleod,

I hope you are well today.

The plugin is only compatible with the latest version of WordPress and some of the recent older versions as we have redesigned complete plugin UI in the plugin version 2.0.

Could you please try on your development site using default WordPress theme like Twenty Thirteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any?

http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

Can you check the javascript console for errors?

In Chrome go to “View -> Developer -> Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Console”

Find information about how to open JavaScript browser console :

http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
http://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors

Let me know what errors if any you are getting when you face this issue so that i can troubleshoot it.

Kind Regards,
WPMU DEV

Viewing 1 replies (of 1 total)

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Tags

incompatibility

1 reply
2 participants
Last reply from: Predrag – WPMU DEV Support
Last activity: 11 years, 6 months ago
Status: resolved