Hello @collybie
We are sorry for the delay in our response.
Are you still encountering the issue or fixed it?
As our team has reviewed the site and everything appears to be working fine. The vertical menu issue you are experiencing is most likely caused by a caching issue.
We recommend clearing both your site cache and server cache from your hosting provider to confirm whether the issue persists on your end.
Please refer to the video below to see how the site looks on our end:
https://clips.posimyth.com/watch/b8b19e60383972e66a89
If the issue still persists after clearing all cache, feel free to reach out and we will be happy to assist you further.
Best Regards.
hello again, the problem came back even with the clearing of the cache. Do you have any other idea of where it could come from?
Hello @collybie ,
We understand the issue is persisting even after clearing the cache. We tried to replicate the issue on our end but were unable to reproduce it. However, based on your site URL, our team has identified a potential fix for this.
Please follow the steps below:
- Navigate to the following file on your server:
plugins\the-plus-addons-for-elementor-page-builder\modules\enqueue\plus-generator.php
- Open the file from the Drive link below, copy the code, and replace the content of the above file with it:
https://drive.google.com/file/d/1HqpqWnpxD-GTkJS6potAKE9DYxTuXLtl/view?usp=sharing
- Save the file and check if the header issue is resolved.
If this resolves the issue, please do let us know so we can include this fix in our next official release, that way you won’t need to manually apply this change after future updates.
Looking forward to your confirmation.
Best Regards.
Hello @collybie ,
Just following up on the solution we shared earlier. Could you please let us know if the fix worked for you?
If the header issue is resolved, do let us know. And if it did not work or you are still facing any issues, please feel free to share and we will look into it further.
Looking forward to your response!
Best Regards
Hello @collybie ,
As we have not heard back from you for some time, we hope that the issue has been resolved on your end 😊
For now, we are marking this ticket as resolved. However, if you still face any issue or have any updates regarding this matter, please feel free to reply here anytime and we will be happy to assist you further.
Best regards
