very bad code and support quality

  • xanathon

    (@xanathon)


    5 months, 1 week ago

    This may have been a decent theme in the past, but since I bought a multi domain license in the last year, the theme quality is deteriorating with every update. My guess is that they switched to “vibe coding” and also do their QA with AI, otherwise it is not explainable how many bugs creep in with every new version of the pro theme. Also the support is really, really bad. They try to get rid of me with nonsense answers, or try to blame their bugs on me, or they actually want admin access to my customer’s websites, whitch of course is ridiculous. In the latest version they broke Youtube embed functionality and try to blame that on WordPress. Seriously. Stay away from this theme as far as you can.

    • This topic was modified 5 months, 1 week ago by xanathon.
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  • BSF – Humayon Kabir

    (@humayonk)

    4 months, 3 weeks ago

    We’re really sorry to hear about your experience, and we genuinely understand how frustrating this situation feels, especially when you’re managing multiple client sites and relying on stability.

    Please know that our team is not trying to get rid of your concerns.

    From our investigation, it appears the issue is originating from the Classic Editor Plus plugin rather than the Astra theme itself.

    Regarding access requests, we understand your hesitation. Admin access is never mandatory; it’s only suggested when needed to reproduce an issue accurately on a real setup, and we’re always happy to explore alternative ways (logs, staging sites, screen recordings) to troubleshoot if that’s more comfortable for you.

    We truly appreciate you taking the time to share detailed feedback, even when you’re upset.

    With Regards
    Humayon

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