Anonymous User
(@anonymized-5837566)
Very sorry all of that happened!
We’re actually very vigilant about responding to every single communication we receive, so somehow, something must have fallen through the cracks here.
Maybe your emails didn’t make it to us, or maybe our replies fell into your spam folder, but please know we didn’t intentionally ignore you.
If you’d like to give us another chance, you can reach us directly at: [email protected].
Thanks 🙂
As explained I did use your contact form three times to request for support and used the same form fto request a refund
Additionally you where notified of my refund request when i started the refund request through paypal,
So, with all due respect, i don’t believe that you never received any of my support request and simply ignored also the request for refund my payment.
Interesting to see that you did answer on this post just minutes later!!!!!
in case that you get too many refund requests due bad support, here the Claim ID: Claim – #PP-007-059-270-588 and Transaction ID #1ND43495K0897070Y
Anonymous User
(@anonymized-5837566)
Hi @turnintermedia,
We’re providing our direct email address ([email protected]) so that you can email us directly from your favorite email client, just to eliminate any possibility that the form on the website might be failing for you.
We don’t really have any way to try and find your tickets as it’s not appropriate for us to ask for any of your personal details here in this public forum (which you may also want to delete your last reply containing your PayPal info — a ww.wp.xz.cn admin might do that anyway).
Not only do we want to help you, but we’d love to get to the bottom of why you weren’t able to reach us in the first place, so we can avoid that situation for others in the future.
If you would simply like to move on from the issue, I completely understand, but we care about you and your feedback, so if you wouldn’t mind trying to email us one last time please, we can hopefully figure it out.
Thanks! 🙂
thats my last reply to this issue, just sent an email to [email protected] with the above info, which actually nobody can do anything with, so I don’t see any reason to delete it (if the WP admins feel its inappropriate then they can delete it)
Just for the records, I have received a full refund.
Therefore this issue has been solved for me
Anonymous User
(@anonymized-5837566)
Hi @turnintermedia,
Great, okay, we did receive your latest email and I also do see the PayPal notices (too late at that point of course), but I’m unable to find any of the initial emails from you seeking help before it got to that point.
Please understand, I 100% believe you sought help from us. I just want to also make it clear that we didn’t and wouldn’t ever ignore you or any customer, that what most likely happened is there was an issue with the form or some other technical reason which caused us to not receive your original email(s), so for that, I apologize. 🙁
Anyway, I’m glad you received your refund and thank you for your incredible patience.
Thanks
