Very bad support

  • Julien

    (@igloo3)


    5 years, 10 months ago

    I’ve bought a licence for a plugin that has many issues.
    After 3 months of opened tickets , they couldn’t find the solution so instead, the offer a refund.
    This plugin costs more than 100usd, this is completed bullshit. I have never seen such a bad support.
    One advice : don’t buy it and don’t loose your time.

    • This topic was modified 5 years, 8 months ago by Julien.
Viewing 3 replies - 1 through 3 (of 3 total)
  • wvsupport

    (@wvsupport)

    5 years, 10 months ago

    Hello @igloo3,

    We are sorry to hear this, and wanted to let you know this is not our intention. Can you please share the ticket number of your support request so we can investigate it? Due to impact of crisis, we’ve had to expand our team remotely. We’ve been working tirelessly with interviews over the past 30 days, and are happy to announce that by August 2020 we’re expanding. Please send us more details and I’ll look into your ticket personally.

    Thank you,
    Steven

    Thread Starter Julien

    (@igloo3)

    5 years, 10 months ago

    Hi,

    1st ticket : 1221031304. Your team is finally working on it after 1 month since i’ve opened this ticket.
    2nd ticket : 1235038969

    For such an expensive plugin, it has many many issues. I had to pay a developper to solve some of them because you didn’t respond.

    • This reply was modified 5 years, 10 months ago by Julien.
    • This reply was modified 5 years, 10 months ago by Julien.
    Thread Starter Julien

    (@igloo3)

    5 years, 8 months ago

    Ok so after 2 months, you can’t solve my issues. What kind of customer service is that ?

Viewing 3 replies - 1 through 3 (of 3 total)

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