Very disappointing experience

  • mattdev25

    (@mattdev25)


    7 months, 1 week ago

    I bought the ElementsKit Pro plugin, but it doesn’t work as expected. The templates don’t insert properly, and I haven’t been able to use the features I paid for. I also tried to cancel my subscription renewal, but the cancellation option gives an error 404. Support hasn’t replied to any of my messages—very disappointing experience.

Viewing 1 replies (of 1 total)
  • Tusher Ikbal

    (@tusherikbal)

    7 months, 1 week ago

    Hi mattdev25,

    I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share your feedback.

    Just to clarify — we already responded to your support request and handled your subscription cancellation shortly after you reached out. Since you’re using the Pro version, ww.wp.xz.cn guidelines don’t allow us to discuss premium features or account matters here. Please continue the conversation through our official support channel, and we’ll make sure everything is properly resolved for you.

    Once we get things sorted out and you’re satisfied with the result, we’d really appreciate it if you could consider updating your review — it means a lot to our team and helps others know about your full experience.

    Thanks again for your patience and understanding. We’re always here to help!

    Best regards,
    Ikbal

Viewing 1 replies (of 1 total)

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