Very long Page-loading Time

  • Resolved zric

    (@zric)


    4 years, 10 months ago

    Hello,
    I am happy to have finally found the plugin that I have been looking for for a long time.
    In principle, everything works too. Unfortunately, I have the problem now and then that the page takes much longer to load when the plugin is active (wait for api.imbachat.de). The problem, which occurs much more often, is that when you click on the widget /
    shortcode [ic_open_dialog] – Start chatting with user, the “circle” turns, but nothing else happens.

    do you know the problem, or do you have solutions?`

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ImbaSynergy

    (@imbasynergy)

    4 years, 9 months ago

    Hello!

    Thank you for the request.

    We have tested the chat plugin from our side and there was no issue.
    Please provide us the test account for your website, where the problem is visible, so we could check it again and try to find a solution.

    Thank you!

    • This reply was modified 4 years, 9 months ago by ImbaSynergy.
    Thread Starter zric

    (@zric)

    4 years, 9 months ago

    Hello!

    The Page-loading-times have now normalized again, but to the other problem:

    I created an Test Account:
    Username: testaccount
    Password: testpassword

    edit: sometimes the problem just happens when one chat is already open, and you want to contact another “salesperson” in my case.

    edit2: you have to click at “Anbieter kontaktieren” on the right sidebar for the shortcode
    [ic_open_dialog id=13 name="Anbieter Kontaktieren" class="class_btn_msg"]

    thanks already for your Support!

    Plugin Author ImbaSynergy

    (@imbasynergy)

    4 years, 9 months ago

    Hello!

    Thank you very much for the information provided. We will check it from our end and will get back to you as soon as possible. Thank you!

    Plugin Author ImbaSynergy

    (@imbasynergy)

    4 years, 9 months ago

    Hello!

    We need some additional information to fix this issue. Could you please provide us with the data to enter the dashboard? Thank you.

    Plugin Author ImbaSynergy

    (@imbasynergy)

    4 years, 9 months ago

    Hello!

    We were able to check and fix the issue form our side. Please be advised that if the issue occurs again, you just need to make sure that Jquery is on (in ImbaChat admin panel, JavaScript libraries).

    If you have any more questions, please don’t hesitate to ask.

Viewing 5 replies - 1 through 5 (of 5 total)

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