Video Overlay Does not Open

  • Resolved stlmike

    (@stlmike)


    1 year, 1 month ago

    My Video Lightbox Galleries that I use in several locations on my site, we were working fine, but then stopped for some reason. Now, when you click on the thumbnail to play the video, the overlay comes up, but doesn’t expand. It is just a real narrow thin line. See image below

    To trouble shoot,

    I have added a new Video Lightbox gallery, and it is the same.

    When I add galleries of a different theme, they seem to work fine, and open the overlay and play the video as expected.

    Any suggestions on what may have broken?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author totalsoft

    (@totalsoft)

    1 year, 1 month ago

    Hello, dear stlmike.

    Thank you for contacting us. Our team is always ready to help you.

    Please, can you deactivate the plugins and see if the problem with the Video Gallery still exists or not? We are testing and do not see the problem.

    Customer satisfaction is our priority and we do our best to make your experience even better.

    Enjoy the plugin, but in the meantime, feel free to open a new topic if you have more questions.

    Thank You very much.

    Plugin Author totalsoft

    (@totalsoft)

    1 year, 1 month ago

    Thank You very much.

    Thread Starter stlmike

    (@stlmike)

    1 year, 1 month ago

    RESOLVED…

    Founds that the plugin that my host provider (Blue Host) uses, created a conflict. It didn’t make much sense, but when I disable the plugin, everything works fine.

    Thread Starter stlmike

    (@stlmike)

    1 year, 1 month ago

    Found that the plugin that my host provider (Blue Host) uses, created a conflict. It didn’t make much sense, but when I disable the plugin, everything works fine

Viewing 4 replies - 1 through 4 (of 4 total)

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