• Resolved dimituts

    (@dimituts)


    I have attached a video to show the solution to the question. The video appears with a tall grey box around it when in desktop mode (it appears correctly when using a mobile display). Additionally, the video is unplayable on both desktop and mobile. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @dimituts,

    Thank you for the topic.

    I am really sorry about the issue you are experiencing. 

    We have checked and noticed, that, really there was an issue connected to the video being played.

    We will surely fix the issue in the upcoming update of the plugin and will let you know about it. 

    For now, we would recommend you display the Question Explanation in the case of the During the quiz until we can fix the issue in the general update of the plugin. 

    See the screenshot: https://ibb.co/frmrqLK

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @dimituts,

    Thank you for your patience.

    I am glad to inform you that we have already fixed the video playing issue on the Quiz results page in the latest version of the plugin and updated it accordingly.

    So, you can update the plugin to the latest version and check the case again.

    Thank you.

    Thread Starter dimituts

    (@dimituts)

    Hi Jasmine!

    Thank you for the quick fix! We’re very pleased with the result. Your support is much appreciated. Thanks again!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @dimituts,

    Thank you for your reply and nice feedback.

    Glad to hear that you are satisfied with the final result.

    Enjoy the product, and in the meantime, if you have any questions, please open a new topic.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Video Solution Not Working’ is closed to new replies.