View participants generating error

  • Resolved maarcoswesleey

    (@maarcoswesleey)


    1 year, 10 months ago

    When trying to view the participants who confirmed their presence at my event, it gives an error. The message appears: There is a critical error on your website.

    Investigating the email, I received some warnings about deprecated variables.

    Here are the items I’m using:

    WordPress version 6.6
    Current theme: Aardvark (version 4.44.1.1)
    Current plugin: Event Tickets (version 5.12.0)
    PHP version 8.1.27

    Um erro do tipo E_ERROR foi causado na linha 532 do arquivo /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/template-tags/tickets.php. Mensagem de erro: Uncaught ValueError: Unknown format specifier “i” in /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/template-tags/tickets.php:532
    Stack trace:
    #0 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/template-tags/tickets.php(532): sprintf()
    #1 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/admin-views/attendees/attendees-event/overview.php(64): tribe_tickets_get_ticket_stock_message()
    #2 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(1062): include(‘/home/u76945485…’)
    #3 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(912): Tribe__Template->template_safe_include()
    #4 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/admin-views/attendees/attendees-event/summary.php(81): Tribe__Template->template()
    #5 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(1062): include(‘/home/u76945485…’)
    #6 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(912): Tribe__Template->template_safe_include()
    #7 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/admin-views/attendees/attendees-event.php(20): Tribe__Template->template()
    #8 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(1062): include(‘/home/u76945485…’)
    #9 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(912): Tribe__Template->template_safe_include()
    #10 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/admin-views/attendees.php(21): Tribe__Template->template()
    #11 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(1062): include(‘/home/u76945485…’)
    #12 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Template.php(912): Tribe__Template->template_safe_include()
    #13 /home/u769454855/domains/aneti.org.br/public_html/wp-content/plugins/event-tickets/src/Tribe/Attendees.php(549): Tribe__Template->template()
    #14 /home/u769454855/domains/aneti.org.br/public_html/wp-includes/class-wp-hook.php(324): Tribe__Tickets__Attendees->render()
    #15 /home/u769454855/domains/aneti.org.br/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #16 /home/u769454855/domains/aneti.org.br/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #17 /home/u769454855/domains/aneti.org.br/public_html/wp-admin/admin.php(259): do_action()
    #18 /home/u769454855/domains/aneti.org.br/public_html/wp-admin/edit.php(10): require_once(‘/home/u76945485…’)
    #19 {main}
    thrown

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Darian

    (@d0153)

    1 year, 10 months ago

    Hi @maarcoswesleey

    I appreciate you sharing the error message. This information will be really helpful for our team to investigate the issue further. I want to assure you that I’ll definitely pass this on to the team, and I’ll keep you informed as soon as I receive an update from them.

    Thread Starter maarcoswesleey

    (@maarcoswesleey)

    1 year, 10 months ago

    Good morning, is there an expected fix for this error?

    Considering that I am having problems confirming and publishing events that have participants.

    Plugin Support Darian

    (@d0153)

    1 year, 10 months ago

    Hi @maarcoswesleey

    We tried replicating the issue on our end, but it’s working as expected.

    For us to investigate the issue further, could you provide the versions of the following? This will help us understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar
    • Event Tickets & Event Tickets PLUS
    • Theme

    Additionally, if you can provide the language you’re using (Showing Settings > General for the WP language setting) and the steps on how we can replicate the issue on our end, that would be very helpful.

    Thread Starter maarcoswesleey

    (@maarcoswesleey)

    1 year, 10 months ago

    PHP 8.1.27

    WordPress: 6.6.1

    Event Tickets Plus 5.10.2

    The Events Calendar: 6.6.0

    Theme: Aardvark 4.44.1.1

    Language: Português do Brasil

    Plugin Support tristan083

    (@tristan083)

    1 year, 10 months ago

    Hi @maarcoswesleey ,

    Thank you for your message and the information.

    I took a look at the underlying code of the \wp-content\plugins\event-tickets\src\template-tags\tickets.php file that was erroring out; and, it looks like it has something to do with translation.

    On that note, I recommend you try switching to a different language (temporarily) and see if that alleviates the situation.

    Thread Starter maarcoswesleey

    (@maarcoswesleey)

    1 year, 10 months ago

    It really is a language problem. I put WordPress in the English language and it worked correctly.

    Will a correction be made for this item?

    Plugin Support Darian

    (@d0153)

    1 year, 10 months ago

    Hi @maarcoswesleey

    It seems you have an active license with us. For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk. Please also mention this thread for reference about the issue.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    1 year, 10 months ago

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

    Thread Starter maarcoswesleey

    (@maarcoswesleey)

    1 year, 10 months ago

    I opened a ticket in premium support, and you replied to me in the email.

    Hi Marcos,

    Thanks for reaching out. 

    I tried replicating it on my end by using the latest versions of our plugins, and a 2021 theme, but it’s working as expected. If you haven’t yet updated your plugins to the latest versions, please update them and see if that resolves the issue. 

    Also, does the issue persist if you only activate our plugins and use a default theme like WP’s 2021 theme? If not, please try reactivating the plugins/theme one at a time to see which one is causing the issue.

    As always, please do the testing on your staging site to avoid unnecessary downtime in your live site.

    Let me know how it goes.

    Regards,
    Darian

Viewing 9 replies - 1 through 9 (of 9 total)

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