Virtual Subscription Product Variations Do Not Autocomplete

  • Resolved Matt Pramschufer

    (@mattpramschufer)


    1 year ago

    We are using the following

    • WooCommerce 9.8.5
    • WooSubscription 7.4.0
    • WooCommerce Authorize.Net Gateway 3.10.12
    • Autocomplete WooCommerce Orders 3.4.3

    We have a single product that has multiple variations and all variations are set to virtual. In Autocomplete WooCommerce Orders settings we have autocomplete Virtual and Download only.

    When we have automatic renewals go through they are left in the processing status rather than being completed, even after the payment is successful.

    Thank you in advance!

Viewing 1 replies (of 1 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 year ago

    @mattpramschufer Hi mate,

    This option will only complete paid orders that call the woocommerce_payment_complete() / $order->payment_complete() methods. Most payment methods like PayPal and credit cards will all trigger this action.

    Since shipping and access to the products shouldn’t happen until payment is received, orders that haven’t been paid won’t be automatically completed.

    This means our plugin won’t automatically complete an order if your gateway is unable to recognize when a payment has been received.

    That said, this option will not auto-complete orders with the following payment methods:

    • Check Payments (WooCommerce core)
    • Direct Bank Transfer / BACS (WooCommerce core)
    • Cash on Delivery (WooCommerce core)
    • Other gateways that default to On Hold or Pending Payment instead of Processing

      Best regards, Quadlayers Support Team.
Viewing 1 replies (of 1 total)

The topic ‘Virtual Subscription Product Variations Do Not Autocomplete’ is closed to new replies.