Hi there @dawsonrenaud, thanks for getting in touch. Sorry to hear you’re having issues with your visitor groups. I can certainly help look into this for you if you could share the below information:
- Your Site Health information. You can use this form to share privately if preferred.
- What is the error message you’re encountering when trying to enable visitor groups?
- Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.
Let me know if you have any questions with the above. Thank you.
Just shared the form privately. There is no error message, just simply says “error”
@dawsonrenaud Thanks for sharing the information. Could you tell me if you experience the same when trying from an Incognito window? It would also be useful to know if you see the same when running through the troubleshooting steps here.
Could you also please share a screenshot of what you see or even share a recording of the experience. You can use a service such as Loom to capture this and share here or via the private form.
Same thing happened from incognito window, and same thing happened in troubleshoot mode, which means it isn’t a plugin affecting the sitekit
https://www.loom.com/share/3ded64fe56624a5d8a8017dcd78b07ce
@dawsonrenaud Thanks for sharing the recording that’s very helpful. I have raised this to the internal team for further investigation and will share an update here once I have one to give you. Thanks for your patience!
Hi @dawsonrenaud, I just wanted to check back in with you to see if you are still facing this issue? We haven’t been able to reproduce this on our side at this time. If you are still facing the issue then let me know and we can continue to troubleshoot this with you.
Yes, still facing this issue. Same thing happens as far as an error message, but no explanation as to what the error is
@dawsonrenaud Could I please ask you to share the URL you land on when encountered the blank error page?
@dawsonrenaud Thanks for sharing and for your patience with this. After further checks it looks like the issue was because your site had a different redirect URI in our database.
It appears as though you connected Site Kit as a staging site and then copied it to production. We have now updated your record on our side so could you please try again and let me know if this now works for you?
This was successful. Thanks so much for your help Adam! @adamdunnage
@dawsonrenaud That’s great news! Glad to hear you’re now set up with Site Kit. Thanks for your patience throughout this and all the best with Site Kit.
