Plugin Support
Kush
(@kushnamdev)
Hi @ayeshax,
Can you please contact us via https://optimole.com/contact so we can assist you with this query.
Thank you!
Optimole permanently deleted my images from their cloud a few days after my account was deactivated for going over visitor quota and images could not be restored to site, This was done without any notification. Nowhere in the terms and conditions does it say that they may delete your images to make space on their server. Its possible Optimole can delete all your site images without any notification from their cloud. https://docs.optimole.com/article/1019-will-the-original-images-be-deleted
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This reply was modified 2 years, 3 months ago by
ayeshax.
Plugin Support
Kush
(@kushnamdev)
Hi @ayeshax,
I hope this message finds you well. I wanted to update you regarding your account status. It was disabled due to exceeding the allocated quota, which is a measure we reluctantly take in alignment with our standard operational procedures to ensure resource fairness and efficiency for all our users.
We strive to offer the best possible service and maintain transparency about our policies. To keep you informed, we sent two emails regarding this issue before the deactivation, and we also displayed notifications in your account dashboard and within the plugin itself.
We apologize for any inconvenience or concern this may have caused you. We also acknowledge that the documentation you referred to was not up-to-date, and we’ve taken steps to provide clearer information since then.
I wish you a great day, and we’re here to assist with any further questions or concerns you might have.
