Visitors see wordpress “Need help?” bar

  • Resolved engelcare

    (@engelcare)


    2 years, 9 months ago

    Hi,
    above my header is a WordPress bar shown to all visitors (even though not logged in). The bar looks similar to the admin toolbar but only contains the wordpress logo and “Need help?” – So there are no tools.

    – The problem persists on all devices (on phones, it even covers the actual header)
    – The box disappears once I deactivate the theme (Astra)

    Can someone help me to get rid of this box?

    Best,
    Justin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Herman Asrori (BSF)

    (@bsfherman)

    2 years, 9 months ago

    Hi @engelcare,

    Checking your site and I don’t see anything like you described. Refer to this screenshot, please.

    Have you figured it out or is it me missing something?

    Kind regards,
    Herman 😊

    Thread Starter engelcare

    (@engelcare)

    2 years, 9 months ago

    Hi Herman,

    You’re right! I just solved the problem a few minutes ago 😀

    Thanks for your answer anyway!

    Have a great day!

    Justin

    Herman Asrori (BSF)

    (@bsfherman)

    2 years, 9 months ago

    Hi Justin,

    Thank you for the update and very pleased to know that.

    Feel free to start a new thread if there is anything else related to Astra, we can help you with.

    Kind regards,
    Herman 😊

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Visitors see wordpress “Need help?” bar’ is closed to new replies.