Hey @suzancz,
Thank you for reaching out! Can you please share an affiliate’s referral link with me so that I can test it on my end?
Considering that this forum is public, if you do not want to share the referral link here, I would recommend sending it to us by opening a new support ticket on our website, here: https://slicewp.com/contact/
Once you open a support ticket, we’ll get back to you as quickly as possible.
Thank you and best wishes,
Mihai
Figured it out! I need the cross-site add on —- which I do not see on the add-ons page. Where do I find it? And do I need to install it on the one site where I have SliceWP installed? Or on both websites?
Thank you!
I’m experiencing the same problem. The affiliate link is there, a person gets membership through the link – but it’s not being tracked. I need help
Hey @aniahaas,
I recommend following our testing guide here: https://slicewp.com/docs/troubleshooting/
If after you’ve followed each step from the guide you’re still having issues, please open a technical support ticket on our website (here: https://slicewp.com/contact/), describing the issue and the way you’ve tested it in as much detail as possible.
Thank you and best wishes,
Mihai
