Visits OVer Time Error | ww.wp.xz.cn

Resolved MJ
(@matheka-jnr)

5 years, 5 months ago

I am having this error at the dashboard. What could be the source of the issue?

“Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance”

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Thomas
(@tsteur)

5 years, 5 months ago

@matheka-jnr sorry about that. Any chance you could create a login for us on your WordPress so we can have a look? This be the easiest way for us to troubleshoot this issue as it could have many root causes. There’s no guarantee though we can find the error this way though. If so, could you create a user with Matomo Super User role for [email protected] and we’d then do a password reset? We would only have access to the Matomo part within your WordPress. Be great to let us know if that works.

Otherwise it might help to send us the [Matomo system report](https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/)

If you can enable the debug log this might help too to troubleshoot this issue see https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/

Plugin Author Thomas
(@tsteur)

5 years, 4 months ago

@matheka-jnr I’ll mark this issue as resolved for now as I haven’t heard from you in a while. If you still experience this issue feel free to comment any time and we will follow up. It might be also worth updating to our latest release which may have fixed the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Visits OVer Time Error’ is closed to new replies.

2 replies
2 participants
Last reply from: Thomas
Last activity: 5 years, 4 months ago
Status: resolved