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Hi @adam593,

Thanks for reaching out and sorry for the trouble! I’m happy to help troubleshoot this with you to see what’s happening.

First of all, please make sure you are using the latest version of our plugins. Once you’ve done that, will you please follow the steps outlined in this article? This will allow us to determine if there is a problem in our plugin or a conflict with the theme or other installed plugins.

Let’s start there and see what we find!