Voting is already closed

  • Resolved mentalreservation

    (@mentalreservation)


    2 years, 3 months ago

    Hello! Users reported that my voting was unavailable on February 16 from 12:00 to 14:00 (UTC+5 time).

    The error “Voting is already closed” was displayed, although the time was before 00:00 on the same day. Other votes before and after were taken into account.

    What could be the problem? Is there any way to see the error log? This is not an isolated case; there have been many reports of voting being unavailable.

    Waiting for an answer. Please, this is very important. Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 3 months ago

    Dear @mentalreservation,

    Thank you for the topic.

    As far as I understand, the poll should have been active, however, it was shown as expired/closed on your website.

    Please provide us with the following information for further investigation of your case.

    1. Please provide us with a screenshot of the Schedule option (from Dashboard).
    2. Let us know whether you specified a time when configuring the Schedule option.
    3. Let us know whether you have correctly configured the Time zone from WordPress Settings or not.
    4. Let us know whether you have any plugins related to date and can affect it in any way or not.
    5. Whether you are using a Cache plugin or not.

    Looking forward to your response.

    Thank you.

    Thread Starter mentalreservation

    (@mentalreservation)

    2 years, 3 months ago

    Thanks for answer, @hyenokian
    1. Schedule option from that poll:

    View post on imgur.com

    Let us know whether you specified a time when configuring the Schedule option.

    Yes, I configure that

    Let us know whether you have correctly configured the Time zone from WordPress Settings or not.

    View post on imgur.com

    The time from website is configured correctly

    Let us know whether you have any plugins related to date and can affect it in any way or not.

    I have the MEC (Modern Event Calendar) plugin, but it was not used in any way on the voting page

    Whether you are using a Cache plugin or not.

    I don’t use it

    I would like to add that voting was going well at this time, but I received at least 3 messages that the voting was closed at the time I specified (users provided a screenshot). Could there be a problem on the user side? If yes, which one?

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 3 months ago

    Dear @mentalreservation,

    Thank you for your response.

    Please let us what message exactly the users are getting. Please contact them and ask them to send the screenshot of the message they are getting.

    Let us know if there is a chance they are getting the limitation message instead of the schedule message.
    We are asking this as we checked and noticed that you have set a limitation by Cookie and IP. Maybe they are passing the poll with the same IP due to which the following problem occurs.

    Looking forward to your response.

    Thank you.

    Thread Starter mentalreservation

    (@mentalreservation)

    2 years, 3 months ago

    @hyenokian many thanks for answering me.

    The user gets “Опрос закончился” messages, which means “The poll has been ended”. I know about IP restrictions, in that case there would be a message “You can’t vote, because you have been already vote” or something like that.

    Here’s one of the screenshot, sended by user:

    View post on imgur.com
    Plugin Support Jasmine

    (@hyenokian)

    2 years, 3 months ago

    Dear @mentalreservation,

    Thanks for getting back to us.

    I want to mention, that we don’t have anything written in the code that can cause the closing of the poll during the active period.
    There is no other hypothesis for the possible cause of the problem.

    There may be a conflict coming from one of the plugins you are using.
    So, please make a DB backup for your safety (you can use UpdraftPlus) so as not to lose your data.
    Then, please do troubleshooting by deactivating the plugins one by one, to find the problem-causing plugin.

    Also, make sure to specify the time for the Schedule so that everything can work fine for you:

    View post on imgur.com

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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