W3 plugin disappeared

  • Resolved slappyJ

    (@slappyj)


    3 years, 1 month ago

    I updated all of my plugins.

    The W3 Total Cache plugin disappeared from the plugin list. I have no option to activate, deactivate, uninstall etc..

    If I FTP into my site I can still see the w3-total-cache folder.

    When I go to Add New Plugin and select W3 Total Cache see screen shot

    I am stuck and not sure how to proceed.

    btw…my site was moved to a new server recently and I am having severe long page loading issues. My goal is to wipe the W3 cache completely so I can further troubleshoot.

    Thanks

    • This topic was modified 3 years, 1 month ago by slappyJ.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 1 month ago

    Hello @slappyj

    I am sorry about the issue you are experiencing and I am happy to assist you with this.

    Can you please completely remove and re-install W3 Total Cache:

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    Let me know if this helps!

    Thanks!

    Thread Starter slappyJ

    (@slappyj)

    3 years, 1 month ago

    Thanks for replying.

    I removed all of the files that you suggested. When I go to ‘Add Plugin’ I can now see the option to install again. For troubleshooting reasons I have not reinstalled W3.

    Unfortunately my site is still loading extremely slow. It takes upwards of 20 seconds to load pages. The strange thing is if I load the home page, then click on another page, click back to the homepage you would think it would load very quickly because that page would be cached into my browser. But, no it doesn’t. It still takes 20+ seconds to load.

    Like I said previously my website was recently moved to another hosting provider. The website was loading just fine on the old server but this new server my website has severe performance issues.

    The new host suggested that I try using a different caching plugin WP Rocket. The backend suffers from the exact same slowness issues. I am looking for possible answers as to why this is.

    • This reply was modified 3 years, 1 month ago by slappyJ.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 1 month ago

    Hello @slappyj

    Can you please share which hosting plugin you have switched to and the website URL?

    Thanks!

    Thread Starter slappyJ

    (@slappyj)

    3 years, 1 month ago

    Hosting plugin??

    kleenkuip.com

    You will notice that some links load fast and others take a long time to load. You really have to click around the site to notice. My host is trying to fix the problem. Last time I checked with them they installed WP Rocket.

    • This reply was modified 3 years, 1 month ago by slappyJ.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 1 month ago

    Hello @slappyj

    Sorry, I meant what is your hosting provider.

    Unfortunately, we cannot help if you are not using W3 Total Cache.

    Most likely you should use the W3 Total Cache Cache Preload option to preload all the pages and always serve the fresh cached pages.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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