• Resolved jtank2

    (@jtank2)


    So, I’m getting the standard ftp user doesn’t have write permissions for the W3 Total Cache error so I added the required line manually for the wp-config file. I still receive this error and the setup wizard reports errors, so how do I actually use this plugin on a windows server with the plesk environment manager?

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  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @jtank2

    Thank you for reaching out and I am happy to assist you with this.

    Can you please share the website URL and what errors are reported by the setup wizard?

    Thanks!

    Thread Starter jtank2

    (@jtank2)

    @vmarko it is https://www.franciscanmedia.org/

    Error messages:

    1.) FTP credentials don’t allow to write to file  – I have manually added the line of code to the wp-config file

    2.) W3 Total Cache Error: Files and directories could not be automatically created to complete the installation.

    Please execute commands manuallyor use FTP form to allow W3 Total Cachemake it automatically. – This constantly pops up during the wizard, I am assuming because it is looking for the .htaccess file to make changes to, but it’s a windows system so I don’t have an .htaccess file.

    3.) Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide.

    • This reply was modified 3 years, 2 months ago by jtank2.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @jtank2

    This is not just for .htaccess file. You should allow the W3TC to have write permissions files 644 and folders 755

    W3TC needs to create a cache folder in /wp-config/ and other files that will be in that cache folder, along with the drop-in files (depending on a configuration) and the w3tc-config folder with he configuration file also in wp-content.
    Please make sure to add permissions to those files/folders.

    Thanks!

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