W3 Total Cache Error

  • Resolved ckathrotia

    (@ckathrotia)


    3 years ago

    Getting W3 Total Cache Error after updating WP footer information. I have tried to reset the site to a previous version that seemed to help fix the broken menu issue. But when I update the address in the footer it seems to be going back to the old broken menu version. File permissions are already set to 755. The .htaccess and .wpconfig permissions are already set to 644. I reached out the my hosting service Cloudways and they requested I contact the web developer to fix the issue which we have troubleshot using the above steps. What else could cause the notices.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years ago

    Hello @ckathrotia

    I am sorry about the issue you are experiencing and I am happy to help!

    Can you please clarify what is the error you’re getting? Can you please share a screenshot of the issue so I can understand it properly and assist you with this?

    Thanks!

    Thread Starter ckathrotia

    (@ckathrotia)

    3 years ago

    use this link to view screenshot https://ibb.co/gjmwWFv

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years ago

    Hello @ckathrotia

    Thank you for your feedback.

    Can you please check the file permission for the cache folder and manually delete the /db/ folder?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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