• Resolved zigzagmallorca

    (@zigzagmallorca)


    Hi,

    I tried to remove all the files and folders related to W3 Total, my web still not working. Any advice please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter zigzagmallorca

    (@zigzagmallorca)

    That was the error message when I changed the name of the plugin W3 and tried to reload the web page:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home1/nicky/public_html/wp-content/advanced-cache.php.

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    Thread Starter zigzagmallorca

    (@zigzagmallorca)

    I deleted the plugin and I eliminate the residual entries in the .htaccess file.

    I also deleted the wp-content files and folders: cache folder, w3tc-config folder, upgrade folder, w3-total-cache folder in wp-content/plugins.

    Still nothing

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @zigzagmallorca

    Thank you for reaching out and I am happy to help!

    Can you please share when exacly have you started to ecperience the problem? With the W3TC enabled or disabled?
    Have you tried reaching to your hosting support and see what is the issue? Why did you rename the folder of the plugin and was the plugin disabled priort to renaming the folder? Do you have any other layer of caching or any other optimization plugin?

    Thanks!

    Thread Starter zigzagmallorca

    (@zigzagmallorca)

    I started to experience the problem 5 days ago, on the 20th of November. W3TC was enabled.

    Plugins I’m currently using: wpforms-lite; wp-file-manager; wordpress-seo; widget-google-reviews; updraftplus; ultimate-addons-for-gutenberg; uk-cookie-consent; travel-payouts; tabs-pro; table-press; really-simple-ssl; officeial-facebook-pixel; insert-headers-and-footers; essential-blocks; essential-addons-for-elementor-lite; elementor; duplicate-post; contact-form-7; complianz-gdpr; code-snippets; checkfront-wp-booking; astra-sites.

    Thread Starter zigzagmallorca

    (@zigzagmallorca)

    Problem solved. Not the plugin

    Thanks for your time

Viewing 5 replies - 1 through 5 (of 5 total)

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