W3 Total Cache Error:

  • Resolved mitus1

    (@mitus1)


    1 year, 2 months ago

    Hi.

    Trying to login to my portal to fix my website and update some plugins but afte I login, all I get is this message:
    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /hermes/bosnacweb05/bosnacweb05bi/b802/dom.mituslogistics43479/wp_site_1582209728/wp-content/advanced-cache.php.

    How can I fix this error and be able to have access to my dashboard?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 2 months ago

    Hello @mitus1

    Thank you for reaching out and I am happy to help!

    Can you please check the /wp-content/ folder and see if the advanced-cache.php exists and delete it manually?

    Let me know if this helps!

    Thanks!

    Thread Starter mitus1

    (@mitus1)

    1 year, 2 months ago

    Hi Marko @vmarko

    Thank you for replying to my issue.

    Unfortunately, when I log in, all i see is a blank page and after a while i get this message:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /hermes/bosnacweb05/bosnacweb05bi/b802/dom.mituslogistics43479/wp_site_1582209728/wp-content/advanced-cache.php.

    Not getting access to my portal account at all that I could manually delete this error.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 1 month ago

    Hello @mitus1

    Thank you for your feedback.
    This needs to be done via te FTP or Cpanel.
    Do you have access to the Cpanel with your hosting provider? Can you log in with your hosting provider and check the files?

    Thanks!

    Thread Starter mitus1

    (@mitus1)

    1 year, 1 month ago

    Hi Marko.

    Is it there any way I can send you a screenshot of what I get when I login to my portal account?

    I think I don’t have FTP or Cpanel or at least it doesn’t let me get access to anything once I login. Just getting the error message.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 1 month ago

    Hello @mitus1

    Thank you for your feedback.
    Can you please share where is the website hosted or do you have your custom server?

    Thanks!

    Thread Starter mitus1

    (@mitus1)

    1 year, 1 month ago

    Hi Marko

    https://mit.us.com/wp-login.php

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 1 month ago

    Hello @mitus1

    Thank you for your feedback.
    What you shared is the wp admin access URL. It seems that the website is hosted on Newfold Digital, Inc.

    Do you have a login access to your hosting environment?
    Thnaks!

    Thread Starter mitus1

    (@mitus1)

    1 year, 1 month ago

    Hi Marko, my domain is hosted by domain.com and yes, I do have login access to it. 🙂

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 1 month ago

    Hello @mitus1

    You are refering to yoru domain hosting, however, I am reering to your website hosting, where the files are stored and wp is installed.
    Please login there and delete the mentioned file

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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