Hello egsteam,
I’m truly sorry to hear you had so many issues with Hello Theme. I can assure you that there are no functions included with the theme that would cause anything like this. After consulting with our support team, here is what they mentioned about your case:
‘Hello Theme is a lightweight theme without much extra functionality—especially nothing that would block plugin updates., here are a few possibilities that can cause this
- Custom Modifications – If the customer (or a previous developer) modified
functions.php, they might have added code that restricts updates.
- Conflict with a Child Theme – If they’re using a child theme, it could contain custom code that interferes with updates.
- Transient Caching Issue – Some themes or hosting environments cache update-related data, which might make it look like updates are blocked.
- Permissions Issue – If the theme somehow altered file permissions or restricted updates using
define( 'DISALLOW_FILE_MODS', true );, that could be the cause.’
For further troubleshooting they suggested the following:
- Switching to another theme and seeing if updates work.
- Inspecting
functions.php for custom code.
- Checking for
DISALLOW_FILE_MODS in wp-config.php.
Hope this helps, let us know how it goes.
Actually, When I saw that the client’s theme was sorely out of date, I renamed her old Hello Elementor Theme folder by adding – OLD to the end of it and installed a fresh copy direct from the WP repository and activated it. Then, once I saw that everything was fine on her site, I deleted the old folder.
Later, I found that not only were her updates not giving notifications, but there was no way to update any of them.
In the FRESHLY DOWNLOADED theme, I ended up finding the code that was causing the disruotion in the updates:
//add_filter(‘pre_site_transient_update_core’,’remove_core_updates’);
add_filter(‘pre_site_transient_update_plugins’,’remove_core_updates’);
add_filter(‘pre_site_transient_update_themes’,’remove_core_updates’);
function remove_core_updates(){
global $wp_version;return(object) array(‘last_checked’=> time(),’version_checked’=> $wp_version,);
}
//add_filter(‘pre_site_transient_update_core’,’remove_core_updates’);
add_filter(‘pre_site_transient_update_plugins’,’remove_core_updates’);
add_filter(‘pre_site_transient_update_themes’,’remove_core_updates’);
I deleted the code from the Theme’s functions.pho file and the updates immediately began working as expected. It is completely unacceptable for site owners not to receive notifications or be able to apply updates when WP is the #1 hacked site in the world.
