Plugin Support
Nik
(@nikitaanisimov)
Dear @heykaila, hello,
Thank you very much for your patience – I am extremely sorry to hear about your issue,
Could you kindly specify what version of the plugin you are using and if you are getting any browser console errors when you click ‘Set Watermark’ or ‘Reset Watermark’ leading to infinite load?
Thanks in advance!
Hi Nikita,
Sorry for the delay, I had replied to this thread a few weeks ago via email not knowing that it wouldn’t update here.
So we are using the most recent version of the plugin: 1.8.8
I don’t see anything come up in the console when I get the spinning from clicking Reset Watermark but there are these errors when I load the page:
https://drive.google.com/file/d/1KznO-xteBVoL_0qeW3EG8VL_CiKO3l7o/view?usp=sharing
Update: With many thanks to a fellow developer who reached out to me to let me know he had the same issue and provided a solution…
I never did get the ‘Set Watermark’ functionality to work fully at the Global Settings level. We did discover that the settings would save (despite the never-ending loading) but it continued to re-add whatever new watermark we chose as an overlap to any old watermarks we had implemented.
Our workaround was to make the updates at the individual gallery level. To remove all previous watermarks, we would select all images in a gallery, choose ‘Reset’ from the ‘Bulk Actions’ dropdown and ‘Apply’. This would clear the image completely of all watermarks. To re-add the watermark settings pulled from the global settings area, we would do this same thing but choose ‘Set Watermark’ from the dropdown.
Unfortunately, if you have a lot of galleries, this is a bit time-consuming but the ‘Reset Watermark’ at the global level didn’t work for me so this was the best option.
