• Resolved silico26

    (@silico26)


    my galleries intermittently are displaying the following error:

    We cannot display this gallery” order_by”sort order” order_direction=”ASC” returns=”included” maximum_entity_count=”500]

    I’ve activated the default theme, and disabled all plugins, but the issue still takes place.

    It seems to happen randomly and I can’t pinpoint why it’s being triggered… sometimes making a small change on the page will crash it (for example, adding a period to a sentence) and other times that doesn’t crash it at all.

    I noticed lots of other users reporting the same issue – any idea what’s happening? We’re on Hostgator hosting.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • I am having the same issue since last night, getting server error 500 or We cannot display this gallery message on pages.
    example page: https://transparent-aluminium.net/2015/04/06/newcastle-film-comic-con-2015-cosplay/

    Plugin Contributor Imagely

    (@imagely)

    @dr-yuill-kirkwood – Please start your own topic so we can try to help you with your specific issue on your specific site.

    See https://make.ww.wp.xz.cn/support/handbook/forum-welcome/#post-in-the-best-place

    Thanks!

    – Cais.

    Plugin Contributor Imagely

    (@imagely)

    @silico26 – Please share your site details under Gallery > Overview | Site Details tab.

    Also, please share one of the inserted display’s generated shortcode you are using when you see this unexpected results for the display.

    Thanks!

    – Cais.

    Thread Starter silico26

    (@silico26)

    Please note I was previously using PHP 5.4, but changed to 5.6 yesterday after reading some of the other recent posts.

    Shortcode:

    [ngg_images source=”galleries” container_ids=”101″ display_type=”photocrati-nextgen_basic_thumbnails” override_thumbnail_settings=”0″ thumbnail_width=”120″ thumbnail_height=”90″ thumbnail_crop=”1″ images_per_page=”100″ number_of_columns=”0″ ajax_pagination=”0″ show_all_in_lightbox=”0″ use_imagebrowser_effect=”0″ show_slideshow_link=”0″ slideshow_link_text=”[Show slideshow]” order_by=”sortorder” order_direction=”ASC” returns=”included” maximum_entity_count=”500″]

    Server Settings:

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 71.84 MByte
    MYSQL Version : 5.5.51-38.2
    SQL Mode : Not set
    PHP Version : 5.6.30
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 256
    PHP Max Upload Size : 64M
    PHP Max Post Size : 64M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes (V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes

    Graphic Library:

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    WebP Support : No
    JIS-mapped Japanese Font Support : No

    Plugin Contributor Imagely

    (@imagely)

    @silico26 – I suspect this is happening due to how the theme is handling excerpts and reading the ] character in the slideshow_link_text=”[Show slideshow]” parameter.

    If you remove the [ and ] characters from that parameter in each affected inserted display you should be good to go.

    You might also look at the similar values under Gallery > Gallery Settings > NextGEN Basic Thumbnails (and NextGEN Basic Slideshow) as well.

    Thanks!

    – Cais.

    Thread Starter silico26

    (@silico26)

    okay, so instead of:

    slideshow_link_text=”[Show slideshow]”

    try this below instead?

    slideshow_link_text=”Show slideshow”

    can you also clarify what you mean by this:

    “You might also look at the similar values under Gallery > Gallery Settings > NextGEN Basic Thumbnails (and NextGEN Basic Slideshow) as well.”

    Thanks.

    Plugin Contributor Imagely

    (@imagely)

    @silico26 – The defaults (as found under Gallery Settings) are to wrap these strings in brackets … and, yes, you have the correct idea.

    Thanks!

    – Cais.

    Thread Starter silico26

    (@silico26)

    Okay, under Gallery > Gallery Settings > NextGEN Basic Thumbnails (and NextGEN Basic Slideshow) I changed the default settings of:

    [Show slideshow]

    to:

    Show Slideshow

    Crossing my fingers this will permanently fix the issue. There’s not really been enough time to properly ensure the issue isn’t going to pop up again like it has previously, so not sure why you marked this as “Resolved” already?

    Plugin Contributor Imagely

    (@imagely)

    @silico26 – These adjustments will resolve the issue at hand. If they do not, the topic can be set to “not resolved” just as easily.

    – Cais.

Viewing 9 replies - 1 through 9 (of 9 total)

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