Web server 500 error code (Internal Error).

  • Esteban88

    (@esteban88)


    1 year ago

    Hello, I have a serious error that blocks users with the editor role, this error generates 500 errors in the URL that says “kadence_navigation” and several 400 errors in media URLs, all within the wp-json API

    Server log:

    [02/Apr/2025:12:28:44 -0300] "GET /wp-json/wp/v2/kadence_navigation?context=edit&per_page=100&orderby=title&order=asc&_locale=user HTTP/1.0" 500 1074 "https://www.website.com/wp-admin/post.php?post=3536&action=edit" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:134.0) Gecko/20100101 Firefox/134.0"

    I appreciate the help

Viewing 6 replies - 1 through 6 (of 6 total)
  • karlalevelup

    (@karlalevelup)

    1 year ago

    Hi there!

    I’m here to help.

    Kadence Navigation is a feature of the Kadence Blocks plugin. I tested this on my website by logging in to an Editor user account, going to Kadence > Navigations, and editing a navigation post.

    However, I didn’t encounter an error 500.

    We could know more about the real error if you reach out to your hosting provider and ask for a copy of your website’s PHP error log.

    Also, try flushing your permalinks and see if that will fix the issue with the endpoints:

    1. Go to Dashboard > Settings > Permalinks.
    2. Without making any changes, just click the “Save Changes” button.

    Let me know how it goes.

    karlalevelup

    (@karlalevelup)

    1 year ago

    Hi there!

    It’s been a while since we heard back from you.

    If the issue has been resolved, kindly mark this topic as resolved.

    Otherwise, let us know if we can assist you further.

    Thread Starter Esteban88

    (@esteban88)

    1 year ago

    Hello, sorry for the delay. I can’t solve the problem. It’s not that simple. The 500 error isn’t displayed on the screen; we detect it in any browser’s console.

    I’m sending screenshots.

    Error 500:

    One of the 403 errors :

    karlalevelup

    (@karlalevelup)

    1 year ago

    Hi @esteban88 !

    Apologies for the delay in getting back to you, too.

    403 is a permission issue. Error 500 could be vague as it can be caused by anything. As previously mentioned, could you reach out to your hosting provider and ask for a copy of your website’s PHP error log?

    Also, could you confirm if you’ve tried flushing your permalinks?

    1. Go to Dashboard > Settings > Permalinks.
    2. Without making any changes, just click the “Save Changes” button.

    Is there any plugin on your website that changes capabilities for user roles? If you’re not sure, it’s also worth deactivating plugins one by one to see if one of them is causing the issue. We have a guide here to help you do this troubleshooting step: Temporarily deactivating plugins

    Let me know how I can assist you further with this.

    karlalevelup

    (@karlalevelup)

    1 year ago

    Hi @esteban88

    It’s been a while since we hear back from you.

    If all’s good, kindly set this topic as resolved. Otherwise, let us know if we can help you further with this.

    Thanks!

    Thread Starter Esteban88

    (@esteban88)

    12 months ago

    Hi, sorry for the delay again. I’ve partially resolved this issue with the PublishPress Capabilities plugin by granting Kadence Blocks permissions to editors. For some reason, it’s blocking them. I’ve been working on this a lot and decided to stick with the plugin. It shouldn’t be like this, but I’m tired of it now. I guess I won’t choose Kadence for sites with multiple authors and/or editors in the future. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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