Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello @pedrocbfilho thank you for getting in touch. Currently, your story is not publicly accessible. Have you recently taken this down or blocked it from public view? It is difficult to assist you further with this while the story is not accessible so it possible would you be able to resolve this and let me know once done and we can start to troubleshoot your issue.

    Thread Starter pedrocbfilho

    (@pedrocbfilho)

    bom dia não ela está publicada, mas acho que não aparece pra você porque você deve estar em algum ip bloqueado, consegue me enviar seu ip pra me liberar aqui, e você conseguir me ajudar a resolver este problema, por favor.
    ou você pode acessar por vpn

    @pedrocbfilho If it’s not published then that would be why I can’t view the story. Would you please be able to publish your story so that I can view it and see if I can see anything that may be causing this? You don’t have to place your story on your site you can just publish and provide the url for me to view.

    Could you also please share your Site Health information which You can share privately if you prefer via this form.

    I’d also recommend running through the steps in our troubleshooting guide which may highlight a potential plugin or theme conflict.

    Let me know if you have any further questions.

    Thread Starter pedrocbfilho

    (@pedrocbfilho)

    ja enviei o formulario

    @pedrocbfilho thank you for sharing the information. I can see that you have several plugins active. It would be useful at this point to check for any potential plugin/theme conflict.

    To check this, please follow our Using Troubleshooting Mode guide and let me know if this highlights any plugin conflict that could be causing this.

    Please let me know if you have any further questions.

    As we haven’t received a response we’ll close this topic as resolved but feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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