Web Stories no longer loading

  • Resolved jbmaca

    (@jbmaca)


    4 years, 7 months ago

    I just noticed today that most of my web stories are no longer loading properly. They used to load just fine so I don’t know what happened.

    For some reason, only two stories load on Chrome. On Safari and Firefox, none do. I’ve tried clearing the cache but no luck.

    I ran them through the AMP Tester and all stories seem to be valid. However, only the two that work are showing up when I click Preview Results. The rest are blank.

    Any idea what’s going on and how to fix it? Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Luckyna San

    (@luckynasan)

    4 years, 7 months ago

    Hiya, @jbmaca! We could check if there is a plugin/theme conflicting with the plugin.

    – Could you provide your Site Health information? You can share privately if you prefer.

    – While we check your setup and try to reproduce the issue on our end, could you try disabling your theme/plugins briefly as well to rule that out as an issue?

    – Could you also try to reset the permalink structure by going your WP Settings > Permalinks > clicking save without changing anything?

    Next, set the Web Stories to Public and update the post once more.

    Thread Starter jbmaca

    (@jbmaca)

    4 years, 7 months ago

    @luckynasan

    I’ve provided the requested information via Google docs. Let me know if there’s anything else you need. Thanks!

    Luckyna San

    (@luckynasan)

    4 years, 7 months ago

    @jbmaca Just to confirm, has something changed between the last working story vs. the first broken one? Maybe there is a plugin conflict.

    If you edit an older story in the editor and click “Update” without making any changes, is it still broken?

    Thread Starter jbmaca

    (@jbmaca)

    4 years, 7 months ago

    @luckynasan Clicking Update fixed the problem. Thank you!

    Luckyna San

    (@luckynasan)

    4 years, 7 months ago

    @jbmaca That is wonderful news!! If there is any additional support we can provide please let us know. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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