Web Stories plugin could not be initialized.

  • Resolved hardiktrivedi

    (@hardiktrivedi)


    3 years, 11 months ago

    Hello Team,
    Hope you are doing well,
    when i am trying to install web stories plugin it shows error on dashboard as below
    The following PHP extension is missing: dom. Please contact your host to finish installation.
    The following PHP classes are missing: DOMAttr, DOMComment, DOMDocument, DOMElement, DOMNode, DOMNodeList, DOMText, DOMXPath. Please contact your host to finish installation.

    i checked my server all the dom files already exists , but still its the same can you please help me out
    i am using php8.1 and ubuntu server
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Luckyna San

    (@luckynasan)

    3 years, 11 months ago

    @hardiktrivedi Hi there. Thank you for opening your topic. Can you tell me if you experience the same if you try to install the plugin in a Chrome incognito window?

    Are you able temporarily deactivate all other plugins, enable Web Stories, and reactivate it all again?

    Lastly, if you still experience it could you please provide your Site Health information so we can ? You can share privately if you prefer.

    Thread Starter hardiktrivedi

    (@hardiktrivedi)

    3 years, 11 months ago

    Hello Luckyna ,
    Hope you are doing good ,
    I have shared the detials as you mentioned please help me out asap

    Thank you

    • This reply was modified 3 years, 11 months ago by hardiktrivedi.
    Luckyna San

    (@luckynasan)

    3 years, 11 months ago

    @hardiktrivedi The error message displayed indicates there is an issue with your PHP configuration. Although the files exist, they may not be properly loaded in the configuration for whatever reason. We recommend checking the PHP configuration once more or contacting your hosting provider to have a look. You could also try to restart Apache after installation. When googling most people recommend installing the extension via sudo apt install php-xml.

    Luckyna San

    (@luckynasan)

    3 years, 10 months ago

    @hardiktrivedi Since we haven’t received further response we will mark your topic as resolved. Please feel free to open a new support topic if you experience any other issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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