Webhook 301

Hi,

We have a problem with subscription orders and cancellations hanging in pending payment and pending cancellation state.

CCBill merchant support gave this answer and directed me to contact WooCommerce and WooCommerce’s support directed me to this wp.org support forum.

From CCBill merchant support:

"

Please be advised that we have tested everything.

The Form is working and everything has been set up correctly from our end.

Kindly note that the issue here is that Webhooks that we are sending WooComerce's server doesn't read (load correctly).

Unfortunately, this has to be fixed on their end since everything is working perfect on our end.

We will send you once again the 300 series codes explanation and our IP addresses for Webhooks.

"The client must take additional action to complete the request.

This class of status code indicates that further action needs to be taken by the user agent to fulfill the request. The action required may be carried out by the user agent without interaction with the user if and only if the method used in the second request is GET or HEAD. A user agent should not automatically redirect a request more than five times, since such re-directions usually indicate an infinite loop."

Webhooks IPs:

64.38.240.0 - 64.38.240.255 -- Phoenix
64.38.241.0 - 64.38.241.255 -- Phoenix
64.38.212.0 - 64.38.212.255 -- NLD
64.38.215.0 - 64.38.215.255 -- Ash"

IP addresses above are whitelisted from Dreamhost.

Plugins used are WooCommerce Subscriptions and CCBill Payment Gateway – WooCommerce Subscriptions from Plugin District. Plugin District hasn’t answered any messages or emails.

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