Plugin Support
Aamir
(@aamiribsf)
Hello @guilhermegosse,
Thank you for reaching out to us. The webhook is designed to trigger when an order is either abandoned or recovered. Based on your message, it seems that completed orders are being flagged as “abandoned” and triggering a webhook event incorrectly.
Could you please confirm if you see such orders listed under the “Abandoned Orders” section, even when they are actually completed? Sharing some screenshots of the affected orders and their status would be incredibly helpful for us to investigate this further.
Looking forward to your response so we can assist you better.
Best regards,
Hello @guilhermegosse,
We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.
However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.
We’re here to help whenever you’re ready to continue.
Thank you for your understanding and cooperation.
it does not appear as abandoned in the plugin, but it appears as abandoned status as submission in octohook.
Plugin Support
Aamir
(@aamiribsf)
Hello @guilhermegosse,
Thank you for the clarification.
Could you please share a screen recording of the issue with us? This will help us understand it better and try to replicate the behavior on our end.
Looking forward to your response!
Best regards,
Hello @guilhermegosse,
Could you please share a screen recording of the issue with us? This will help us understand it better and try to replicate the behavior on our end.
Looking forward to your response!
