Webhook Connection Failure

Resolved joebfc2023
(@joebfc2023)

3 years, 4 months ago

Hi, I have tried some many way to connect the webhook to our stripe account. Just won’t allow me to connect when I tried connect with Signing Secret. Has any one had some issue?

Thank you very much for your help

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support tristan083
(@tristan083)

3 years, 4 months ago

Hi @joebfc2023 ,

Thank you for reaching out, and I’m sorry to learn of the difficulties.

Were you following the below guide/article in your attempt to connect to Stripe webhook?

Setting up Webhooks for Stripe and Tickets Commerce

Thread Starter joebfc2023
(@joebfc2023)

3 years, 4 months ago

@tristan083

Hi, thank you for your response. I did. Followed every step. And I purposely deactivated the other plug-in too just to see if there was any interferences. Still not connecting. Thank you

Erica
(@eeide)

3 years, 4 months ago

Hi @joebfc2023,

Please ensure this site uses Pretty Permalinks, as described in our Knowledgebase article.

Also, check that nothing is blocking the REST API on this site and that Tickets Commerce isn’t in Test Mode under Tickets > Settings > Payments.

Let us know what you find!

Thank you,
Erica
Thread Starter joebfc2023
(@joebfc2023)

3 years, 4 months ago
Hi @eeide,

I have tribble checked your recommendation. Only things are, stripe is returning
```
"code": "rest_forbidden",
  "message": "Sorry, you are not allowed to do that.",
  "data": {
    "status": 401
```
And once I put in the webhook link on the browser :https://champagneshowgirls.ca/wp-json/tribe/tickets/v1/commerce/stripe/webhook

it shows
```
{"code":"rest_no_route","message":"No route was found matching the URL and request method.","data":{"status":404}}
```
Thank you very much for your time
Thread Starter joebfc2023
(@joebfc2023)

3 years, 4 months ago

I have checked the plug-in files, there is a folder for paypal, but no folder for stripe.

Erica
(@eeide)

3 years, 4 months ago

Hi @joebfc2023,

It sounds like something is blocking the REST API, maybe a security plugin, or a host’s firewall.

Please check this further and let us know what you find!

Thank you,
Erica

Plugin Support Darian
(@d0153)

3 years, 3 months ago

Hi @joebfc2023

I hope you are well. I wanted to follow up about the issue you encountered. Were you able to resolved the issue after checking the suggestions above?

Plugin Support Darian
(@d0153)

3 years, 2 months ago

Hi @joebfc2023

This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Webhook Connection Failure’ is closed to new replies.