webhook failed to recieve

  • Resolved rainsey

    (@rainsey)


    2 months, 2 weeks ago

    Hi Team,

    Our webhook test in the plugin gives the following error:

    “Looks like the webhook cannot be received. Check that your website is accessible from the internet.“

    The same result occurs after resubscribing webhooks.

    I’ve tested the plugin with only woocommerce and the same results occurs. I’ve also tested removing our geoblock rules in our htaccess and the same result occurs. A review our woocommerce logs does not work any errors relating to the webhooks or paypal.

    Is there anything i should review to ensure there are no issues with the webhooks? Orders are still received, but the plugin suggests the webooks are not working.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter rainsey

    (@rainsey)

    2 months, 2 weeks ago

    update WooCommerce logs show:

    2026-03-13T22:24:31+00:00 Info #7010 – Webhooks deleted.
    2026-03-13T22:24:32+00:00 Debug #7010 – POST https://api-m.paypal.com/v1/notifications/webhooks Request Body: {“url”:”https:\/\/www.xxxxx.com\/wp-json\/paypal\/v1\/incoming”,”event_types”:[{“name”:”CHECKOUT.ORDER.APPROVED”},{“name”:”CHECKOUT.ORDER.COMPLETED”},{“name”:”CHECKOUT.PAYMENT-APPROVAL.REVERSED”},{“name”:”PAYMENT.CAPTURE.REFUNDED”},{“name”:”PAYMENT.AUTHORIZATION.VOIDED”},{“name”:”PAYMENT.CAPTURE.REVERSED”},{“name”:”PAYMENT.ORDER.CANCELLED”},{“name”:”PAYMENT.CAPTURE.DENIED”},{“name”:”PAYMENT.CAPTURE.COMPLETED”},{“name”:”VAULT.PAYMENT-TOKEN.DELETED”},{“name”:”PAYMENT.CAPTURE.PENDING”},{“name”:”PAYMENT.SALE.COMPLETED”},{“name”:”PAYMENT.SALE.REFUNDED”},{“name”:”BILLING.SUBSCRIPTION.CANCELLED”},{“name”:”BILLING.PLAN.PRICING-CHANGE.ACTIVATED”},{“name”:”CATALOG.PRODUCT.UPDATED”},{“name”:”BILLING.PLAN.UPDATED”},{“name”:”VAULT.PAYMENT-TOKEN.CREATED”}]}
    Response Debug ID: d4538ca5d918f
    Response: Array ( [code] => 201 [message] => Created )

    2026-03-13T22:24:32+00:00 Info #7010 - Webhooks subscribed.
    2026-03-13T22:24:32+00:00 Debug #7010 - Webhook lock released for 'register'. 2026-03-13T22:24:32+00:00 Debug #3533 - [New Request] GET /wp-admin/admin.php 2026-03-13T22:24:32+00:00 Debug #3533 - GET https://api-m.paypal.com/v1/notifications/webhooks Response Debug ID: 9cfc7c89b5cdc
    Response: Array ( [code] => 200 [message] => OK )

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    2 months, 2 weeks ago

    Hello @rainsey

    Firstly, try re-saving the PayPal settings: Go to WooCommerce → Payments → PayPal → Settings, disconnect and reconnect your PayPal account. This will trigger WebhookRegistrar::register()

    I would also recommend performing a quick conflict test to rule out any plugin interference:

    1. Temporarily disable all plugins except WooCommerce and PayPal Payments.
    2. Test the webhook endpoint again.
    3. If it works, re-enable the other plugins one by one to identify which plugin may be causing the conflict.

    If the issue still occurs with only WooCommerce and PayPal Payments active, please open a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.

    Kind Regards
    Krystian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    1 month, 4 weeks ago

    Hello @rainsey

    Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)

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