Webhook failing

Hi there!

I understand how concerning it can be when webhooks keep failing. To help us investigate further, could you please share a screenshot of the exact error message you’re seeing? Can you please confirm when exactly the error appears—while placing an order on your site?

In addition, please enable Stripe logging under WooCommerce > Settings > Payments > Stripe > Advanced settings, then try to replicate the issue and share the logs with us. It would also be helpful if you could provide the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status
• Fatal error logs (if any) under WooCommerce > Status > Logs.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

Hi there!

Thank you for sharing the error screenshot and system status report. I have checked the report and can see you are using multiple plugins on your site, which might be causing a conflict.

To assist you further, please create a staging site and deactivate all plugins except for WooCommerce and Stripe. Then, enable test mode, try to place a few test orders, and see if you still face the same issue.

For a staging site, you can use the following plugin: https://ww.wp.xz.cn/plugins/wp-staging/

For enabling test mode, you can follow the instructions in this guide: https://woocommerce.com/document/stripe/customer-experience/testing/

Let us know if you find anything.

Hi there!

You’re very welcome! 🙂 That sounds good — please do keep us updated on how it goes. We’ll be here if you need any further help.

Hi there,

I understand your concern about the plugin conflict test. The reason we recommend it is because From your screenshot, we can see Stripe is sending events successfully, but your site is rejecting them with a 400 Bad Request (-1). The following error are almost always caused by another plugin, caching layer, or firewall/security rule interfering with Stripe’s requests. Running the conflict test is the fastest way to confirm if that’s the case.

To help us get closer to identifying the root cause, could you please confirm if the issue still occurs after running a conflict test?

Hi @davidecho,

Just to share some context: the Stripe webhook integration is working smoothly for the vast majority of users, without triggering 403 or 400 errors. That’s why we’re confident this issue is isolated to your site’s environment. The “403 Bad Request (-1)” response typically points to something on the server side; often a plugin, firewall, or security rule interfering with Stripe’s incoming requests.

I completely understand that running a plugin conflict test can feel like a detour, especially when you’re juggling other priorities. But it’s a foundational step in narrowing down the root cause. Without it, we’re essentially troubleshooting in the dark. It’s not about checking boxes, but about eliminating variables so we can move forward with clarity.

At this point, we won’t be able to proceed further until the conflict test is completed. Once that’s done, we’ll be in a much stronger position to help narrow this down.

Appreciate your understanding, and we’ll be here when you’re ready to pick it back up.