Webhook issue

  • Ruben

    (@rubenecho)


    2 days, 13 hours ago

    Hi team,

    I have a website that has a WordPress build with Cloudflare, and we are using the latest version of the Stripe plugin. Everything is showing correctly connected, but when inspecting the events on our Stripe platform, they are throwing a 400 error.

    I already contacted Stripe support team and they said it looks like the Webhook Signing Secret in our WooCommerce Stripe plugin settings doesn’t match the one in your Stripe Dashboard. They said to contact the plugin developers for futher help and here I am because I cant see a why to check if the secret is correct or not.

    Can you please help?

    Regard,
    Ruben

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    2 days, 10 hours ago

    Hi @rubenecho,

    Thanks for reaching out and for sharing the information you received from Stripe support.

    If the webhook signing secret stored in WooCommerce no longer matches the one in your Stripe account, the easiest way to resolve this is to recreate the webhooks from within the WooCommerce Stripe plugin.

    Before proceeding, I’d recommend creating a staging site and testing the following steps there first:

    1. Navigate to WooCommerce → Settings → Payments → Stripe → Settings.
    2. In the Account details section, click Configure connection.
    3. Under the Live tab, click Reconfigure webhooks.
    4. Under the Test tab, click Reconfigure webhooks.

    This process will recreate the correct webhooks in your Stripe account and remove any older webhook configurations that may be pointing to your site with an outdated signing secret.

    After reconfiguring the webhooks, please test a new transaction and check whether the 400 errors continue to appear in your Stripe Dashboard.

    If the issue persists, please share:

    • A screenshot of the webhook error from your Stripe Dashboard. You can use the following tool to share a screenshot:https://snipboard.io
    • Any relevant entries from WooCommerce → Status → Logs related to Stripe.
    • Your WooCommerce System Status Report.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)

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