Webhooks

  • Resolved rw788

    (@rw788)


    11 months, 1 week ago

    I keep getting a email from Stripe “We’ve had some trouble sending requests in live mode to a webhook endpoint”

    Does anybody know what that it?

    Is it affecting my sales total?

    Some sales have gone through since they first started emailing me 2 weeks ago, but have some gone through and have some failed?

    I cannot find anything in the setting that mentions “webhooks endpoints”!

    It was a really easy setup using the plugin and short code, but I have no confidence that it is working 100% properly!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mra13 / Team Tips and Tricks HQ

    (@mra13)

    11 months, 1 week ago

    Go to the Webhooks section in your Stripe account, located here:

    https://dashboard.stripe.com/webhooks

    Review all the webhook URLs listed there. Copy and paste each URL into your browser to verify that they are valid and accessible.

    If you have any outdated or invalid URLs from past setups, Stripe will fail to deliver webhooks to those URLs, which can trigger the error you encountered.

    Thread Starter rw788

    (@rw788)

    11 months, 1 week ago

    “If you have any outdated or invalid URLs from past setups”

    I have removed some products from my pages, but I removed the ASP Shortcode from the webpage, and deleted the product within the plugin itself. Don’t know what more I can do to stop Stripe trying.

    Plugin Author mra13 / Team Tips and Tricks HQ

    (@mra13)

    11 months, 1 week ago

    Did you go to the Webhooks section in your Stripe account, located in your Stripe.com account?

    https://dashboard.stripe.com/webhooks

    Thread Starter rw788

    (@rw788)

    11 months, 1 week ago

    Yes! I have 3 webhooks, 1 has been disabled by Stripe because of the errors mentioned

    But as there are no urls mentioned related to my website I don’t know on what page the errors are occurring from

    Example: It tells me i’ve had successful transactions (which I am aware of) but it also tells me the error rate is 100%. Makes no sense whatsoever

    Thread Starter rw788

    (@rw788)

    11 months, 1 week ago

    Stripe just sent me another email

    “We’re still having trouble sending requests in live mode to a webhook endpoint associated with your account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly created invoice.”

    Are they going to delete another webhook?

    What does that mean? Someone has just tried to purchase something on my site and it hasn’t gone through?

    If i get anymore, I’ll remove stripe completely and use Paddle

    Plugin Author mra13 / Team Tips and Tricks HQ

    (@mra13)

    11 months, 1 week ago

    Our main plugin does not require any webhooks for its core functionality. Webhooks are only necessary if you’re using the Subscriptions Addon.

    It’s possible that the existing webhooks in your Stripe account were created by other Stripe-related plugins or integrations you used in the past.

    If you’re only using the one-time purchase option from our plugin, you can safely delete all the webhooks from your Stripe account. Doing so will stop those notification emails from Stripe.

    Alternatively, if you feel our plugin isn’t the right fit for your site, you’re welcome to remove it and explore other options.

    Thread Starter rw788

    (@rw788)

    11 months, 1 week ago

    Plugin support even on a Sunday. Thanks

    I can’t remember the entire process, I think I installed the plugin, then was told by Stripe to setup online account, then I started installing one time payment buttons with the shortcode (that why i wanted to use it, so easy), I have never tried anything with subscriptions.

Viewing 7 replies - 1 through 7 (of 7 total)

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