Hello @mlaex
Thank you for reaching out to us, we are here to help.
This issue is a common issue and is usually caused by something blocking the JSON activity that replaced the standard WooCommerce “Place Order” button with our generic PayPal button. Without using the PayPal button, the order will always get this error and the payment will not succeed.
In order to find out what is causing the button not to be replaced, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
Here’s a guide that explains the steps in more detail: How to test for conflicts
Please let us know how this works out for you.
Kind regards,
Joost
I fixed this issue by disabling the PayPal payment processing option and just use the Stripe option.
Hello @sjdeines
yes, that is off course one option, but we are here to see if we can resolve the issue. If you want us to take a closer look (looking into logs, system report, etc) you can always reach out to us. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Kind regards,
Joost
Hello,
Since we did not hear back from you, I will assume you have left the setup as you currently have it and do not require our assistance any longer and mark this thread as resolved.
Please do not hesitate to open a new thread or private engagement if you decide to continue our investigation in this matter.
Kind regards,
Joost
