If you cannot access Cpanel – your server most likely has a problem as that’s not part of WP – so check with your hosting company.
Update: I can now get into cPanel but still have NO idea what to do to correct the website ‘blankness’!!
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thank you, that worked.
the problem is jigoshop-australia-post-postage-calculator/australia-post-postage-calculator
I’ve deleted, reloaded & installed it and it crashes the site again.
Been waiting for a reply thru the wp forum for days now, and still nothing.
Can you help me??!
They do have paid support plans, so it’s possible that they’re just helping paying customers first: https://www.jigoshop.com/support/
Thanks James.
I seem to have successfully corrected the memory limit problem in php
(the warning has now gone and the sight hasn’t crashed!)
The post calculator is now reinstalled (and the pages haven’t gone blank!!) but the plugin still does not work!!
I have posted this specific problem to the WP forum (as directed) and heard nothing.
(Hi
The website in question is; http://www.energyevolutions4u.com
In the shopping cart, you’re asked to ‘Calculate Shipping’.
After putting in country, state & zip code you then get the following message:
Please enter your shipping destination and postal code to view shipping options and rates. There may be no methods available for your destination and you should contact us for assistance.
If you then Proceed to Checkout, in the shipping box, you will see the same message.
Please can someone help??!!)
The only support is through the WP forum but it sounds like you guys don’t do the answering? Is that right?
The only support is through the WP forum but it sounds like you guys don’t do the answering? Is that right?
Support for Jigoshop if offered by the Jigoshop developers and/or their support community via https://www.jigoshop.com/support/ and https://ww.wp.xz.cn/support/plugin/jigoshop
We can’t each offer support for all of the (currently) 36,186 plugins. If I were familiar with the plugin, I could probably help, but WooCommerce and Easy Digital Downloads are the only eCommerce plugins I have experience with.
Thank you James, much appreciated.
You may be unaware, but your first link: https://www.jigoshop.com/support/ directs you to your other link: https://ww.wp.xz.cn/support/plugin/jigoshop meaning that unless one of your team can answer, I have to pay $40 for a Basic Level subscription that, as they say, has no `Guaranteed Fix’.
The first level that has a ‘yes’ to ‘Guaranteed Fix’ is $500 per month!!
They would seem to be only interested in big business accounts…
This leaves me in rather a large predicament!!
unless one of your team can answer, I have to pay $40
It won’t be one of “my team” answering at https://ww.wp.xz.cn/support/plugin/jigoshop
It would be one of Jigoshop’s team or someone from Jigoshop’s user community, because they’re the ones who provide support for Jigoshop’s plugin.
No worries…gotcha!
Thank you again and we’ll see what happens!
