Website and wp-admin show critical error

  • Resolved wipc715c0908e1c

    (@wipc715c0908e1c)


    3 weeks, 2 days ago

    <span style=”color: rgb(44, 51, 56); font-family: "SF Pro Text", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; white-space: normal;”>When trying to access the websites below, it shows a critical error. I would be very grateful to have these issues resolved. Thank you</span>

    The same issue occurs inside and outside our school network, and with different web browsers. Some devices look like they are loading the cached version of the website.

    <strong style=”box-sizing: border-box; margin-bottom: 0px;”>https://europaschooluk.org/

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    <strong style=”box-sizing: border-box; margin-bottom: 0px;”>https://europaschooluk.org/wp-admin

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator threadi

    (@threadi)

    3 weeks, 2 days ago

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter wipc715c0908e1c

    (@wipc715c0908e1c)

    3 weeks, 2 days ago

    Thanks for the suggestions.

    I only have access to the WordPress side. Not much information was left by the member of staff who set up the website. I’ve found the website is hosted by Host Europe. I’ll try talking to them.

    On WordPress, JetPack Activity Log, it shows Shortcodes Ultimate – Content Elements 7.5.1 was auto updated recently.

    I tried deactivating the plug-in on the web interface but it showed deactivation failed. There is an option to delete but I’m not sure if this would cause any further issues.

    Moderator threadi

    (@threadi)

    3 weeks, 2 days ago

    You may have run into a bug that recently appeared in the Shortcodes Ultimate plugin. Many users there are reporting exactly the same issue you’re experiencing.

    Solutions:

    • Update Shortcodes Ultimate to the latest version (as far as I know, 7.5.3).
    • Or delete Shortcodes Ultimate if possible. In any case, this can be done via FTP, but you’ll need access to your hosting account to do so.

    If you have any questions, contact their support forum: https://ww.wp.xz.cn/support/plugin/shortcodes-ultimate/

    danialtaqi6

    (@danialtaqi6)

    3 weeks, 1 day ago

    <span style=”font-size: inherit;”>WordPress </span><strong style=”font-size: inherit;”>critical error<span style=”font-size: inherit;”> = usually plugin, theme, or PHP issue.</span>

    Quick fix:

    1. Check site admin email → WordPress may send error details.

    2. Via File Manager / FTP, rename:

    wp-content/plugins

    to:

    plugins-off

    Try site again.

    1. If still broken, rename current theme folder:

    wp-content/themes/your-theme

    1. Edit <code inline=””>wp-config.php:

    <code class="language-php">define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    Then check:

    wp-content/debug.log

    1. Check hosting Error Logs.

    Most cases = broken plugin or PHP update conflict.

    Thread Starter wipc715c0908e1c

    (@wipc715c0908e1c)

    3 weeks, 1 day ago

    Renaming the Shortcode Ultimate Plug-in and then reactivating it solved the issue.

    1. Rename the Shortcodes Ultimate Plug-in.
    2. Visit the website. the elements reliant on the plug-in appear broken.
    3. On wp-admin, Shortcodes Ultimate shows deactivated.
    4. Rename the Shortcodes Ultimate Plug-in back to the original name.
    5. Go to wp-admin, reactivate Shortcodes Ultimate. Reactivation caused update from 7.5.1 to 7.5.3
    6. Visit the website, the elements reliant on the plug-in appear correctly.

    Thanks for all your suggestions.

Viewing 5 replies - 1 through 5 (of 5 total)

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