Website back failed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 8 months ago

    Hello @mrginever ,

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter mrginever

    (@mrginever)

    2 years, 8 months ago

    Thanks for replying promptly. Unfortunately, the first screen grab image link you refer to in your reply is broken.

    Can you try re-posting or simply write out the exclusion rules to add? Thanks

    Plugin Support MixHa

    (@mixha)

    2 years, 8 months ago

    Hey @mrginever ,

    I’ve just double checked all of the images above, they all work fine from different browsers.

    The exclusion rules include files ending with .tmp .zip .gz

    Kind regards

    Plugin Support MixHa

    (@mixha)

    2 years, 8 months ago

    Hey @mrginever ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

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