Website completely different after optimization

  • Resolved dalekirkwood

    (@dalekirkwood)


    3 years ago

    Hi All

    We would like to purchase the 10Web Booster but are having some issues at the first hurdle. Everything seemed to work well, but upon checking the site, the whole layout was completely ruined.

    As per the suggestions, I tried different levels of optimization but to no avail.

    I’m sure you can fix this, but my concern is, if we use your plugin, are we going to have to contact you each time we optimize the site?

    Many thanks for your prompt reply

    Dale

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    3 years ago

    Hi @dalekirkwood ,

    We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
    4. In the Test Mode section, click the toggle
    5. Click on Enable to activate

    Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

    Will be looking forward to hearing back from you!
    Regards, Mane

Viewing 1 replies (of 1 total)

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