Hi @travel1209 ,
Thank you for contacting us.
Will you please kindly send us more details of the issues you are facing? When checking the website speed, it seems like the website has a great speed.
Regards, Mane
Subject: Urgent: Home Page and Images Not Loading Properly After Plugin Update
Dear 10Web Booster Support Team,
I hope this email finds you well.
I am want to inform you about a critical issue I encountered after updating the 10Web Booster plugin on my website. Since the update, the home page and images are not loading properly, causing significant disruptions to the user experience.
Here are the specific details of the issue:
- Website URL: [https://traveldemystified.com/]
- Plugin Version: [2.28.10]
- Description of the Issue: After updating the 10Web Booster plugin, the home page fails to load correctly. Additionally, images across the site are either not appearing or taking an unusually long time to load.
- Steps Taken: I have attempted the following troubleshooting steps:
- Cleared the browser cache and site cache.
- Deactivated and reactivated the 10Web Booster plugin.
- Tested the website on different browsers and devices.
- Checked for conflicts with other plugins by deactivating them one by one.
Unfortunately, none of these steps resolved the issue
Given the severity of this issue, I would appreciate your quick assistance in resolving it. Please let me know if you require any additional information or access to the website for further investigation.
Thank you for your immediate attention to this matter. I look forward to your swift response and a resolution to restore the functionality of my website.
Before Activation your plugin my website preview
image url( https://app.gemoo.com/share/image-annotation/673881942773059584?codeId=vJ1ALgRYe5lpb&origin=imageurlgenerator&card=673881940088705024 )
After Activation website preview
image Url:( https://app.gemoo.com/share/image-annotation/673883008474402816?codeId=DGY4pL9d3yelQ&origin=imageurlgenerator&card=673883005802631168 )
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This reply was modified 1 year, 10 months ago by
travel1209.
Dear @travel1209 ,
Thank you for your time.
As you have already contacted our live chat support and solved the issues, I will close this thread.
Feel free to contact us back anytime needed.
Regards, Mane