website crash

  • Kaishav

    (@kaishav)


    4 years, 9 months ago

    Hello. First of all I would like to say that this is a very nice plugin.

    Unfortunately I am having a little issue which is getting me quite confused. I have 2 versions of same website and each one is on a different hosting. I tried the plugin on the staging one which is on my server and it works well (link: http://hitsqwad.kre8tivevision.com/) but every time I activate same on the LIVE one, it crashes the website styling. And the issue won’t get fixed when I deactivate the plugin. I have to restore from a backup.

    Asked the hosting company to take a look but they can’t find the issue. I was hoping you could help me out with this. Right now the plugin is not installed on the Live website though.

    FYI both websites are using the DIVI theme.

    Thank you,
    Kaishav

    The page I need help with: [log in to see the link]

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  • Plugin Author Phil

    (@philsbury)

    4 years, 9 months ago

    Hi @kaishav,

    This is probably down to how divi caches it’s style. It’s a bit of an odd process imo in that it caches at certain point, potentially at run time and something in age gate prevents that. You shouldn’t need to restore from a backup if it happens, just clear the Divi cache.

    I did a load of work with another Divi user who was having a similar issue for the next version of age gate, it’s pretty stable and will be released soon (it’s just finding the time :/). Would you mind trying that? You can get it here.

    Thanks
    Phil

Viewing 1 replies (of 1 total)

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