website crashed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nick Young

    (@nickyoung87)

    10 years, 5 months ago

    Do you have a system report you can share with me?

    Are you getting any other error messages?

    wizardassociates

    (@wizardassociates)

    10 years, 5 months ago

    Hi,
    I have this problem also. updated and we get 500 internal server error. I cannot login to delete or deactivate the plugin.

    should I run the uninstall.php?
    Should I delete the plugin files/folders?

    site is uccburl.wizard-sites.com

    thanks,
    Sally

    Plugin Contributor Nick Young

    (@nickyoung87)

    10 years, 5 months ago

    @wizardassociates,

    Yes you can just delete the plugin folder and that should get your site back up.

    Did you get the error after installing or updating the plugin? Does it work if you try it on a default theme with no other plugins installed?

    Plugin Contributor Nick Young

    (@nickyoung87)

    10 years, 5 months ago

    Assuming this was resolved since there has not been a reply here. If you have any other questions please let us know.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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