Website Crashed

  • matthewsalzer

    (@matthewsalzer)


    5 years, 11 months ago

    My business partner was working on our website and crashed the site by accident when he was updating it. We have been using an outdated theme so naturally an older site has an issue. I believe we are experiencing the white screen of death and it’s as follows:

    Parse error: syntax error, unexpected ‘[‘ in /home/content/66/9360266/html/wp-content/plugins/custom-field-suite/cfs.php on line 48

    The main problem is that we can’t even get into the admin page in order to correct the issue so how do we fix it?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Yui

    (@fierevere)

    永子

    5 years, 11 months ago

    You can fix your problem by deactivating plugin custom-field-suite

    You can do so by renaming or deleting its folder by FTP or Hosting Control panel (filemanager)

    …/html/wp-content/plugins/custom-field-suite/

    You can try reinstalling plugin later (do not reactivate without reinstalling, its broken)

    JNashHawkins

    (@jnashhawkins)

    5 years, 11 months ago

    Just rename that ‘custom field suite’ plugin’s directory using your hosting control panel’s file manager or FTP. I usually just add ‘1234’ to the specific plugin’s directory name.

    That will kill that plugin and hopefully let you in to fix the rest.

    Quite often you can then rename the plugin back and it will work or else you can contact that plugin’s author for help. Let us know if you need anything else.

    Thread Starter matthewsalzer

    (@matthewsalzer)

    5 years, 11 months ago

    The problem is that I can’t even get into any kind of programming section in order to delete or deactivate anything. I try to go to the login and the same message comes up. I need to know how to even get to the programming page to get to the plugins.

Viewing 3 replies - 1 through 3 (of 3 total)

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