• Hello,

    My company website crashed after updating the WordPress site and would love some help. We are currently getting this following error while trying to login:

    Fatal error: Cannot redeclare retrieve_password() (previously declared in /var/sites/c/NAME OF DOMAIN/public_html/wp-login.php:311) in /var/sites/c/NAME OF DOMAIN/public_html/wp-includes/user.php on line 3032

    *I removed the name of the domain for privacy reasons*

    Please give me a plan of action that I can take to make sure the website is back live again.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    We are currently getting this following error while trying to login

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter adeebrahemat

    (@adeebrahemat)

    Hello,

    Thank you for the response. I have tried manually resetting the plugins by changing the name of the plugins folder which did not solve the issue.

    Furthermore, I changed the name of the folder of the current theme and the error on the website has changed. This is the error (taken out specific names of the folder for privacy reasons):

    Warning: file_get_contents(/var/sites/w/www.nameofserver.com/public_html/wp-content/themes/NAME/assets/media/xx/xx/xx/xx.png): failed to open stream: No such file or directory in /var/sites/c/nameofserver.com/public_html/wp-includes/init.php(265) : runtime-created function on line 1
    
    Warning: gzinflate(): data error in /var/sites/c/nameofserver.com/public_html/wp-includes/init.php(265) : runtime-created function on line 1
    
    Warning: require_once(/var/sites/c/nameofserver/public_html/wp-includes/php-compat/readonly.php): failed to open stream: No such file or directory in /var/sites/c/nameofserver.com/public_html/wp-includes/general-template.php on line 4869
    
    Fatal error: require_once(): Failed opening required '/var/sites/c/nameofserver.com/public_html/wp-includes/php-compat/readonly.php' (include_path='.:/usr/local/php-5.6.37-flock/lib/php') in /var/sites/c/nameofserver/public_html/wp-includes/general-template.php on line 4869
Viewing 2 replies - 1 through 2 (of 2 total)

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