• Resolved marthe1992

    (@marthe1992)


    Hello

    I’m very disapointed with smush.
    I installed it today, and it crashed my website.
    Will it possible to have my website back ?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @marthe1992,

    hope you’re doing good and I’m really sorry for this experience with Smush!

    In case your site becomes completely unresponsive, then you should connect to your server via (S)FTP and delete the plugin by deleting the
    wp-content/plugins/wp-smushit/ folder.

    In order to troubleshoot this though, could you please access your server via (S)FTP, edit wp-config.php file, find a line like
    define('WP_DEBUG', false); and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That’s all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error by re-installing Smush.
    By doing so, a /wp-content/debug.log file should be created. Simply download it, remove any sensitive data, use a service like Dropbox and post the shareable link in your next reply.
    Ref: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Warm regards,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @marthe1992

    It’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back any updates and we can re-open it and carry on troubleshooting. 🙂

    Take care,
    Dimitris

    Thread Starter marthe1992

    (@marthe1992)

    Hello

    So sorry, I have been away for so long.
    It did work.
    Thanks again !

Viewing 3 replies - 1 through 3 (of 3 total)

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