Website crashes when plugin is added

  • coolex13

    (@coolex13)


    1 year, 6 months ago

    Hi,

    Great plugin!

    Works perfectly in my locale but when I try to add it in the live instance, it crashes website down.

    So we get the usual error when it is crashed:

    “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.“

    Please help me fix this as we need it to work so that ewe can release the website. Thank you!

    • This topic was modified 1 year, 6 months ago by coolex13.
    • This topic was modified 1 year, 6 months ago by coolex13.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support ArtemSupport

    (@artemsupport)

    1 year, 6 months ago

    Hello,

    Could you follow this guide and send us any errors encountered:

    https://docs.myeventon.com/documentations/how-to-debug-for-php-code-errors/

    Thread Starter coolex13

    (@coolex13)

    1 year, 6 months ago

    Hi,

    After I do those steps, I don’t get debug file at all.

    Could I give you access to my wordpress so that you can check this directly?

    Plugin Support ArtemSupport

    (@artemsupport)

    1 year, 6 months ago

    Unfortunately, it’s against this forum rules to ask for wp-admin access.

    If you are using Apache server, please open php.ini file and find this variable:

    track_errors = Off

    Make sure that it’s On.

    Thread Starter coolex13

    (@coolex13)

    1 year, 6 months ago

    @artemsupport

    I managed to get the debug file

    thrown in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-liteee/includes/class-evo-helper.php on line 305
    [23-Nov-2024 14:42:22 UTC] PHP Fatal error: Uncaught DateInvalidTimeZoneException: DateTimeZone::__construct(): Unknown or bad timezone (America/Indianapolis) in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php:305
    Stack trace: 0 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php(305): DateTimeZone->__construct() 1 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php(320): evo_helper->get_timezone_array() 2 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/calendar/class-calendar_generator.php(91): evo_helper->_get_tz_offset_seconds() 3 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-eventon.php(171): EVO_generator->__construct() 4 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/class-wp-hook.php(324): EventON->init() 5 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 6 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 7 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-settings.php(704): do_action() 8 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-config.php(103): require_once(‘…’) 9 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-load.php(50): require_once(‘…’) 10 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-admin/admin.php(34): require_once(‘…’) 11 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-admin/plugins.php(10): require_once(‘…’) 12 {main}

    thrown in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php on line 305

    Plugin Support ArtemSupport

    (@artemsupport)

    1 year, 6 months ago

    @ashanjay will check this ASAP. Thank you for giving us more info!

    Plugin Author Ashan Perera

    (@ashanjay)

    1 year, 6 months ago

    Which version of EventON Lite are you running?

    Thread Starter coolex13

    (@coolex13)

    1 year, 6 months ago

    2.2.21, the latest one

    Plugin Author Ashan Perera

    (@ashanjay)

    1 year, 6 months ago

    Considering the above mentioned error please make this code change in your file to resolve this issue. We are compltely re-doing this whole time methods in version 2.3 and that is not quite ready for public release.

    Let us know if you are any questions.

    Thread Starter coolex13

    (@coolex13)

    1 year, 6 months ago

    Thansk for the help with this.

    After I do this change, nothing is changed.

    Same error happens again.

    Thread Starter coolex13

    (@coolex13)

    1 year, 6 months ago

    thrown in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php on line 305
    [27-Nov-2024 15:46:30 UTC] PHP Fatal error: Uncaught DateInvalidTimeZoneException: DateTimeZone::__construct(): Unknown or bad timezone (Canada/Atlantic) in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php:305
    Stack trace: 0 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php(305): DateTimeZone->__construct() 1 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php(320): evo_helper->get_timezone_array() 2 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/calendar/class-calendar_generator.php(91): evo_helper->_get_tz_offset_seconds() 3 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-eventon.php(171): EVO_generator->__construct() 4 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/class-wp-hook.php(324): EventON->init() 5 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 6 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 7 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-settings.php(704): do_action() 8 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-config.php(103): require_once(‘…’) 9 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-load.php(50): require_once(‘…’) 10 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-blog-header.php(13): require_once(‘…’) 11 /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/index.php(17): require(‘…’) 12 {main}

    thrown in /var/www/vhosts/ws-staging.prolifeeurope.org/httpdocs/wp-content/plugins/eventon-lite/includes/class-evo-helper.php on line 305

    Plugin Support ArtemSupport

    (@artemsupport)

    1 year, 6 months ago

    Thank you for the info! @ashanjay will check this ASAP.

    Thread Starter coolex13

    (@coolex13)

    1 year, 5 months ago

    @artemsupport @ashanjay We will need to use other plugin if we don’t fix this by the end of the week

    Thread Starter coolex13

    (@coolex13)

    1 year, 5 months ago

    @artemsupport Considering the support help is nonexistent and that plugin crashes my website, I am forced to leave honest review on your plugin and search for other options. Cheers.

    Plugin Support ArtemSupport

    (@artemsupport)

    1 year, 5 months ago

    We are sorry for the delay. I contacted Ashan about this and he’ll reply ASAP.

    Plugin Author Ashan Perera

    (@ashanjay)

    1 year, 5 months ago

    Thank you @coolex13 for the update. We are going to get the next version released soon which will have this fix. Please allow us a bit of time 🙂

Viewing 15 replies - 1 through 15 (of 15 total)

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