Website Demo Slightly Different

  • Resolved FashionGHANA

    (@fashionghana)


    2 months, 1 week ago

    Hi Guys

    I noticed that when I open the reels it doesnt centre properly, this wasnt the issue when i first downloaded it, initially it was centred with rounded edges. So i thought it might be something that would eventually be developed. I also noticed that the height (top) position was also fixed with the scrolling, so if i clicked on the thumbnail at the bottom the video will open at the bottom. Today I went on your demo and noticed this isnt the issue, so Im confused if this problem is caused my a conflict on my site or if other wise. Also I have the premium version, but i dont see any option how to make the reel open in full screen like it shows in your demos.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Arianul islam

    (@arianul)

    2 months, 1 week ago

    Hi fashionghana,

    Thanks for reaching out. It sounds like this behavior may be caused by a theme or plugin conflict on your site, especially since the demo is working correctly. The positioning and centering issues you mentioned are not expected by default.

    As you’re using the premium version, our dedicated support team will review your request and get back to you directly via email shortly.

    We appreciate your patience.

    Best regards,
    Arianul

    Thread Starter FashionGHANA

    (@fashionghana)

    2 months, 1 week ago

    thanks

    Thread Starter FashionGHANA

    (@fashionghana)

    1 month, 1 week ago

    Any updates here? And CSS codes? or any updates to resolve it?

    Plugin Support Pranto

    (@mhpranto)

    1 month, 1 week ago

    Hi @fashionghana ,

    From our initial investigation, this appears to be a theme-related conflict.

    For further analysis, we emailed you on 20/03/2026 (Subject: ReelsWP – Reel Not Centering / Fullscreen Issue – Need Page Details & Access). As a premium user, and in line with our support policy, we require additional details about your setup to proceed—but we haven’t received a response yet.

    Since this involves site-specific information (which isn’t ideal to share publicly on the ww.wp.xz.cn forums), we recommend continuing via a private channel.

    Please reply to the support email we sent, or open a support ticket through our CRM (the same platform where you downloaded the product). Our support team will review your case and assist you accordingly.

    Thanks.

    Thread Starter FashionGHANA

    (@fashionghana)

    1 month, 1 week ago

    Very sorry, i think i missed this email, Ive just checked my junkmail and its not in, could you please resend it.

    Plugin Support Pranto

    (@mhpranto)

    1 month, 1 week ago

    It has been resent from (support@ debuggersstudio.net) . Please check and proceed accordingly.
    Thanks.

    Thread Starter FashionGHANA

    (@fashionghana)

    3 weeks, 2 days ago

    Please I sent log in credentials, but i didnt get an email back. I saw the post was also marked as resolved but seen no changes to the front end.

    Plugin Support Pranto

    (@mhpranto)

    3 weeks, 1 day ago

    Unfortunately, we haven’t received your email yet at [email protected]. Could you please double-check and let us know which email address you used to contact us?

    As discussed earlier, support for the Pro version is not provided through this forum, since this channel is dedicated to the free version of the plugin. Therefore, this topic has been marked as resolved.

    For further Pro version assistance, please use our official support channel or log in to our CRM portal using your purchase account details to create a support ticket.

    Thanks for your understanding.

    Thread Starter FashionGHANA

    (@fashionghana)

    3 weeks, 1 day ago

    Hello I just resent it, this time from two different emails…..
    1. [email protected] and

    2. [email protected]

    Thread Starter FashionGHANA

    (@fashionghana)

    2 weeks, 6 days ago

    Hi Guys.

    Im coming back to confirm a job well done!!!!!!! I appreciate it, Definitely worth the upgrade value. You can mark this issue as resolved. thanks

    Plugin Support Pranto

    (@mhpranto)

    2 weeks, 5 days ago

    Great to hear!
    Thanks for the kind words and for helping us improve the product.

Viewing 11 replies - 1 through 11 (of 11 total)

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